Terms of service.
You (“You”, “Client” or “Your” means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the Services are purchased) are indicating your acceptance of, and agree to be bound to the Terms and Conditions set forth below by using Soto Tech LLC (“We”, “our”, or “us”), it’s website: www.soto-tech.com (“website” or “site”), or by submitting any information toSoto Tech LLC. If you do not agree to the Terms and Conditions set forth below, you must exit the website immediately.
UNDER NO CIRCUMSTANCES SHALL Soto Tech LLC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, OR SOTO-TECH.COM’S SERVICES EVEN IF SOTO-TECH.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL SOTO TECH LLC HAVE ANY LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION FOR MORE THAN THE PURCHASE PRICE OF ANY ITEMS OR SERVICES YOU PURCHASED FROM SOTO TECH LLC IN THE APPLICABLE TRANSACTION. USE OF THE WEBSITE IS COMPLETELY AT YOUR OWN RISK.
The following additional terms and conditions apply to all interactions between you and SOTO TECH LLC.
Soto tech llc will use commercially reasonable efforts to resolve your computer or tech support problem for a fee as set forth in the Site or as quoted on the telephone/email, as applicable. Soto tech llc may provide certain portions of its service via telephone, remote control session, online chat, email, or dispatching onsite technicians. Soto tech llc provides services that are available on a one-time basis, for a fee as well as subscription services, which are an entitlement to more than one service over a period of time, for a recurring fee. It also provides parts or computing equipment.
ORDER SUBMISSION
You may order service from Soto tech llc by calling or emailing Soto tech llc. Fees for our services can be found on our “Services” page. Some services, parts, and computers ordered receive customized quotes by phone and/or email. Once you place order you agree to pay fees for such service(s) and/or product(s).
Additional terms and conditions for each type of service are as follows:
Flat Fee Tune Up:
We will perform tune up on computer as indicated in website regarding this service option.
Onsite service:
Onsite service shall be billed at the hourly rate quoted via telephone or email for all time spent on or off work site. Labor will be billed in hourly increments. A one hour minimum and dispatch fee will be billed for any site visit to Client.
PAYMENTS:
Payments are secured via credit card information or ACH banking information provided by client during order submission or during onsite visit. Client agrees to not dispute charges with Credit Card Company.
Uncollected balances over 90 days will be considered in default and subject the Client to court costs, collection agency fees, and/or legal fees incurred in collection.
Credit card and ACH/ETF billing:
You hereby authorize Soto Tech llc to charge and/or place a hold on your credit card or electronically debit banking information you provide with respect to any unpaid charges for services or products. You authorize the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Soto Tech llc to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card or bank until such amounts are paid in full. You agree to provide Soto Tech llc with updated credit card or banking information upon Soto Tech llc’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Soto Tech llc nor any Soto Tech llc affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card or bank account. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Soto Tech llc option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we may charge you an additional $25.00 per transaction.
CANCELLATION AND REFUND POLICY:
Clients are responsible for all labor hours and/or services performed and expenses incurred until cancellation. Additional terms for specific service options are more particularly described below. We will honor requests for refunds after you give us an opportunity to correct any problems.
All services are refundable under the following circumstances with no questions asked:
Flat Fee speed-up
Remote technician cannot connect to your computer.
If you ask to cancel the initial service request within 48 hours of purchase and we never connected to your computer.
If we cannot fix or solve your computer problem.
Onsite services
On site technician is unable to fix your computer problem.
On site technician does not show up to appointment and no re-schedule request was submitted to you
However, onsite service orders that are cancelled by you (within 24 hours or less of date and time slot of the appointment) will be charged a cancellation fee of $25.
Failure to cancel, and upon of arrival of technician to the site, a $99 (one hour fee) will be imposed.
REFUND REQUEST
Thanks for purchasing our service and/or subscription with Soto Tech llc.
If you are not satisfied with our service and/or subscription you may request a refund.
In order to request a refund please call 253-802-1964 any time between 8am and 5pm PDT. If a refund is approved, we will initiate it and should be received in 5-7 business days.
If you have any additional questions please do not hesitate to contact us.
WARRANTIES
Services:
Online service (Flat Fee speed-up) may not be successful because the problem may be beyond our ability to resolve remotely online. Some problems require onsite service for completion. We will credit your account for online fees towards onsite service fees. If you choose not to receive onsite service you are not entitled to a refund for online service.
All services include a 7 day warranty. Warranty is not valid if customer did not report service problems or dissatisfaction prior to 7 days from us informing you of completion of service.
Products:
All products will be billed at quoted prices. We are not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions. We will assist you in contacting the manufacturer and getting an exchange or support, but this does not constitute that we are responsible for the product warranty.